IDENTIFICATION

This document in english is a translation of the same document in french. The official document is the one in french and in case of doubt it's the document in french which is authentic.

The present data processing policy is applicable both to the contractual relationship between ITech28 SARL and its customers, as set out in article 18 of the general terms and conditions of sale, and to the management of the website operated in Luxembourg by ITech28 SARL, registered in the Trade Register under number B245519. Our registered office is located at 13, rue des Prés, L-8826 Perlé, Luxembourg.

These clauses apply to the information about you that we collect and use.

This site is hosted by ITech28 S.à r.l., whose registered office is at:

13, rue des Prés
L-8826 Perlé
Luxembourg

You will also find out how we use and protect any information about you that you give us when you use this website. If you have any questions or comments about these terms, please contact us by email at info@infra.lu, or at the following postal address: 13, rue des Prés, L-8826 Perlé, Luxembourg.

In accordance with the regulations in force applicable to the processing of personal data and, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 applicable from 25 May 2018, you have a right to information, access, opposition on the personal data concerning you and that you can exercise with ITech28 SARL by contacting us by email or postal way whose coordinates appear above.

We reserve the right to modify the content of these clauses from time to time by updating this page. We recommend that you consult it periodically to keep informed of these changes and to ensure that they are acceptable to you.

1. What type of information do we collect about you?

On certain pages, you will find forms requesting information about you « personal data ». Certain products and services (such as our technical or commercial support) can only be provided to you via this website if we have certain information about you, such as :
Your surname, first name, e-mail address, postal address and telephone number.

Some of the information we collect constitutes « personal data », i.e. data relating to you and enabling you to be identified. We will not collect « sensitive personal information ». This includes information relating to race, political opinions, health, religious or other beliefs, or sexual orientation.

For the purposes of these clauses, the terms « personal data » and « information about you » are used interchangeably.

2. What do we do with this information?

We may use information about you for the following purposes:

• To register you on our website and to administer the services provided through it (including processing any searches or requests for information about us or our products or services)
• For commercial purposes, under the conditions defined below in the direct and indirect marketing section
• To enable us to carry out our obligations under any contract between you and us and to administer any such contract on your behalf
• For the purposes of possible recruitment if you have provided us with information following an application you have sent to our company

With your consent, we may combine the information you give us, under the conditions and for the purposes set out in these clauses.

3. How do we collect this information?

We collect information about you in a number of ways, including:

• The communication of this information by you via this website
• And when you contact us by telephone or correspond with us other than through this website

We may combine information about you that we collect through this website with information that you provide to us or that is provided to us by third parties.

We will not keep information about you for longer than is necessary for the purpose for which it was collected, or longer than is necessary to comply with a contract or the law.

We will not collect excessive amounts of information about you, nor will we collect information that is unnecessary for the intended purpose.

4. Who do we share your information with?

We will not pass on your personal data to any third party, except :

• To the extent necessary to enable any of our staff, employees, agents, contractors, suppliers or business partners to perform services for us or to perform any functions on our behalf (including sales support, market research or customer services, as well as the management of accounts, provision of products or services that we now or in the future provide to you)
• Where we consider that disclosure of your information to other companies, financial organisations or law enforcement agencies/departments is necessary or desirable for the prevention or detection of fraud
• Where we are authorised to do so in order to serve our legitimate interests
• In cases where the law requires or authorises us to do so

In the event that we disclose your personal data to a carefully selected third party or to a third party listed above, we will comply with applicable data protection law by ensuring that appropriate contractual stipulations guarantee that the third party in question:

• Will only use your personal data for the purposes specified by us and in accordance with the purposes set out in these clauses
• And will have taken appropriate security measures to prevent unauthorised or unlawful processing of your personal data, as well as accidental loss or destruction of, or damage to, your personal data

If we communicate your personal data to a third party located outside the European Economic Area, we will have first taken measures to ensure that said data will benefit from the same level of protection as that imposed by the applicable data protection law.

5. Direct and indirect marketing

With your consent, we may use the information we hold about you to provide you with information about our products, promotions, special offers and other information relating to our products or services or which we think may be of interest to you.

We will only use your information for direct and indirect marketing purposes to the extent to which you have consented.

You may revoke the absence of agreement, the agreement or the scope of the agreement you have given us in relation to direct and indirect marketing by writing to us by email at info@infra.lu or at the following postal address: 13, rue des Prés, L-8826 Perlé, Luxembourg. You may exercise this right at any time. In addition, if you receive a direct or indirect marketing message from us, you will be reminded in this message that you have the option of requesting that we stop sending you this information.

6. How can you obtain copies of the information we have collected about you and how can you change it?

Under applicable data protection law, you are entitled to request details of the personal data we hold about you. We will respond promptly to any such request from you. To do so, please write to us by email at info@infra.lu or at the following postal address: 13, rue des Prés, L-8826 Perlé, Luxembourg.

Please help us to ensure that the information we hold about you is accurate and up to date. If you believe that any of this information is inaccurate or incomplete, please write to us as set out above. We will correct or update any information we hold about you within the time period set out above.

7. How do we ensure the security of your information?

We are committed to ensuring the security of your information. In order to prevent unauthorised access, use, alteration, destruction or disclosure, we have taken reasonable physical, electronic and managerial measures to protect the information we collect through this website. We have done so in order to prevent any unauthorised or unlawful processing of your personal data, its accidental loss or destruction, as well as any damage to it.

We ensure the security of your information:

Through password protection, if we deem it appropriate; and by limiting access to your information (for example, only members of our staff or collaborators who need access for the purposes stated above will have access). Please help us to ensure the security of your information by refraining from using an identifier or password that is too obvious, by changing your password regularly and by ensuring that you do not disclose your password to anyone.

8. Inserting links

This website may contain links to other websites over which we have no control, and other websites over which we have no control may contain links to this website. While we endeavour to include only links to websites that comply with the same rules as ours in terms of personal data and security, we cannot accept responsibility for the protection and respect of the private nature of information that you communicate on other websites. We recommend that you exercise caution and familiarise yourself with the rules applicable to personal data on the website in question.

9. Cookies

In common with certain third parties who provide content, advertising and functionality as part of our Services, we use cookies, pixels, web beacons (also known as web beacons) and similar technologies in certain parts of our Services, as described below.

Cookies are small files that store information on your computer, television, mobile phone or other device. The entity that places a cookie on your device can therefore recognise you, regardless of the websites, services and devices you use, as well as from one browsing session to the next. Cookies are very useful.

For example, they can remember your login details so that you don't have to enter them every time you connect to a service.

They provide us and the third parties who use them with information about the pages visitors access, the functionalities they use and the time they spend on these pages. By analysing this type of information, we are better able to adapt the Services and offer you a better user experience.

They collect information about how you use our Services and other websites and applications so that we and third parties can offer you relevant content and advertising.